Privacy Policy

1. Introduction

TAIL Agency ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

This policy complies with applicable data protection regulations including the General Data Protection Regulation (GDPR) and the Information Technology Act, 2000 of India.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company name and job title
• Billing and payment information
• Project requirements and specifications
• Communication preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our site
• Click-through and other usage data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To process payments and manage billing
• To communicate with you about projects, updates, and promotional offers
• To improve our website and services
• To analyze usage patterns and optimize user experience
• To comply with legal obligations
• To protect against fraudulent or illegal activity
• To respond to your inquiries and provide customer support

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have given explicit consent
• Contract: To fulfill our contractual obligations to you
• Legal Obligations: To comply with applicable laws
• Legitimate Interests: To operate our business and provide services

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations
• Payment Processors: Secure payment gateways (Razorpay, Stripe, PayPal, etc.)
• Professional Advisors: Lawyers, accountants, and other professionals
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for collaborative projects

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure data storage with encryption at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by relevant authorities
• Ensuring recipients maintain adequate data protection standards
• Obtaining your explicit consent where required

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your data in a machine-readable format
• Object: Opt-out of certain processing activities
• Withdraw Consent: Where processing is based on consent

To exercise these rights, please contact us at privacy@tail.agency.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for analysis and auditing

When information is no longer needed, we securely delete or anonymize it.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

14. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority.